|Posted on January 24, 2013 at 9:50 AM|
It was time for our annual capret cleaning. I called around for some special deals and called the usuall "Big Chain" carpet cleaning companies. Then, I Googled carpet cleaning in Fort Collins and Rapid Rasponse Carpet Cleaning came up. They are a local company and their website was neat and organized. They had tons of information about their company and their processes, as well as mutiple testimonials.
After surfing their site I decided to give them a call. Heather answered and was very pleasant to talk to. She asked several questions and proceeded to give me a quote that was reasonable. As a new customer I received $35 off. I decided to give my business to them, being a locally owned business.
The day of my carpet cleaning I recieved a prompt call before my appointment time. John, the owner, said they were a few minutes out and would be there shortly. John and his son Daniel showed up and explained their process, measured and gave me the final bid that was close to Heather's estimate.
So far impressed . . .
I got a chance to go out and look into their truck. I noticed that their equipment was clean, in good shape and well organized. This showed me that they really cared about what they were doing. If they took that good of care of their equipment, they would take care of people's carpets.
The RX-20 is an amazing machine. Instead of the standard cleaning wand, that most carpet cleaning companies use, Rapid Response uses this neat machine to clean your carpets. It has three steam nozels that spray 220 degree steam while five suction ports extract the water. The whole thing rotates like a giant buffer for your carpets. The RX-20 instantly cleans, agitates, sucks, and fluffs up your carpets.
In talking with John, his philosophy is to take his time and get the job done right. His processes leaves little residue, and your carpets dry quickly. Other carpet cleaning companies rush in and rush out leaving your carpets soaking and can have a crunchy soapy feel to them the next day.
Our carpets were fluffy, soft, and dry within several hours. Rapid Response exhibits several otter traits. They work smart, adapt (to different stains) and communicate well.
I was impressed with their service and quality. I would use them again!
Rapid Response has Otterocity!